28 Penallta Road, Ystrad Mynach, Hengoed, CF82 7AN | T:01443 816160 / 01443 812559

3 Ashgrove Terrace, Nelson, Treharris, CF46 6LR | T:01443 451851

Goodbye from Louise – reflection on a decade

Having been a part of The Grove team for over 12 years, the decision to say goodbye was a very difficult one for me. Covid-19 has brought significant changes and challenges to all our lives – both personally and professionally. For me, having the time and unique opportunity to gain insight into another industry has enabled me to accept new challenges. Those of you who know me personally will know that I can never refuse a challenge! I will not be far away and am sure you will all still see me around the village, and I will certainly be in continued contact with all my friends at The Grove.

During my time at the practice I have learnt so much from everyone over the years – when I first started in 2008 under Mr Lesser’s employment, it was immediately clear that this was a practice with exceptionally high standards. Mr Lesser’s example of kindness and care set the standard for the Grove which has further developed under James and Clare’s ownership. James and Clare have continued to build a culture of excellence, of which I feel truly privileged to have been a part. I have benefited from countless training and learning opportunities during my time at the practice, and with their support improved my confidence and personal development. I have seen dental support roles evolve rapidly over my 20+ year career: dental nurses are now frequently involved in activities including targets, marketing and sales. But on the team at The Grove, it was impossible to forget why I joined the profession in the first place: to care for our patients and my community.

Vikki will be new to the practice taking over from me, assisted by Rachel who you all know. They are highly skilled and experienced in the field of dental support and administration, and I am certain that they will excel in their new roles.

Our community has demonstrated incredible strength, kindness and resilience over the last months. I will genuinely miss being a part of your care but look forward to seeing you all around.